When you receive delivery times these are quoted based on when your order leaves the warehouse and NOT from when you’ve placed your order. If the worst happens and we’re unable to fulfil your order we’ll contact you to give the option to amend what you have purchased. We advise against employing an installer until you have received and fully checked your delivery. We won’t pay to failed installation costs if an item doesn’t suit your requirements or is damaged.
Methods For Delivery
The courier chosen to make your delivery will depend on the weight and general size of the goods you have ordered. The courier will advise when the delivery has departed from our warehouse and you will be contacted with consignment information to advise more on your delivery. With this you will also get contact details for the courier delivering your order.
Product Deliveries For Small Items
A consignment number and the details for the courier will be emailed to you to allow tracking of your delivery online. You should then be able to use our interactive email and SMS service to make rearrangements to your delivery if needed.
Product Deliveries For Large Items
With larger orders you will receive either a telephone call or an email directly from the courier with the details of delivery. These deliveries are made on a pallet by a single person on our standard one man service. They won’t be able to move large parcels by themselves and delivery will be made to the outside of your property so please ensure someone is available to help the driver with unloading.
With any of our deliveries the courier will require a signature at the delivery address before any goods are handed over. For this reason someone will need to be in to sign for the order. If you live in a communal building like a shared house or block of flats then identification will need to be presented to the driver. We do this to protect customers from fraud.